NVT STAFFING EMPLOYEE REVIEW

NVT Reviewer:

Concierge Employee:
Property Name:
Date:
Shift:
First Impressions Rating: 1-5      5 being the highest:
Verbal Engagement: 1 2 3 4 5 N/A
Language (What you say): 1 2 3 4 5 N/A
Tone of Voice (How you say it): 1 2 3 4 5 N/A
Nonverbal Communication Rating: 1-5      5 being the highest:
Appearance: 1 2 3 4 5 N/A
Grooming: 1 2 3 4 5 N/A
Eye Contact: 1 2 3 4 5 N/A
Poise: 1 2 3 4 5 N/A
Posture: 1 2 3 4 5 N/A
Must score a 80% or higher (32+)
Total Score: /40
Uniform Yes= 1 point , No = 0 points
Is the NVT badge visible? YES NO N/A
Is the associate's uniform pressed and kempt? YES NO N/A
Is the associate wearing the approved footwear? YES NO N/A
Is the associate wearing suit pants or knee-length skirt? YES NO N/A
Is the associate wearing a white button-down shirt or blouse? YES NO N/A
Work Station/Misc
Does the desk appear uncluttered and neatly organzied? YES NO N/A
Is the desk clear of food or drink? YES NO N/A
Is the desk clear of personal items (cell phones, misc.) YES NO N/A
Did the concierge stand to greet you? YES NO N/A
Is the package room neatly organized? YES NO N/A
Is the concierge able to quickly find the property's black book (reference guide) YES NO N/A
NVT Reference Guid
Is the employee reference guide available and completed? YES NO N/A
Telephone Standards
Does the associate answer telephone calls within 3 rings? YES NO N/A
Does the associate answer the telephone using the proper NVT approved script? YES NO N/A
Must score a 80% or higher (12+)
Total Score: /14
Comments:
Email:
CC: